Originally Posted by

**sparky** Hi,

There are 13 employees in a sales department. All 13 employees talk to customers on a daily basis. I would like to compare the number of customers one (1) of the employees (known as employee X) talks to in one (1) day, compared with the **average **number of customers **all **employees from the sales department talk with. In other words, I would like to know whether the number of customers employee X talks with is above or below the average number of calls made by the sales department as a whole.

My question is, should I include employee X in the average for all employees (13) and then compare this average with employee x? Or should I exclude employee x for the calculation of the average?