Graphing & Identifying Quadratic Functions

I have to graph a quadratic function and find the vertex (simple), axis of symmetry (simple), and possible x/y intercepts (simple). I'm just having trouble converting this quadratic function into standard form (not 100% sure if that's what I need to do).

Here's the question:

http://img30.imageshack.us/img30/323...90911at531.png

To my understanding, I have to make the function look like this:

And then I would factor what's inside of the parenthesis, but I don't think it's possible with this problem... Or is it? Please help me on this one. Almost done with this assignment. Been driving me nuts for a couple of days.