Oh okay, sorry for the confusion. The characteristic polynomial comes from assuming a solution, i.e., we assume
 = e^{wt})
and plug this into the originial DEQ. Thus we obtain the following
![m \frac{d^2x}{dt^2} \left[e^{wt}\right] + k \frac{dx}{dt}\left[e^{wt}\right] + c e^{wt}](http://latex.codecogs.com/png.latex?m \frac{d^2x}{dt^2} \left[e^{wt}\right] + k \frac{dx}{dt}\left[e^{wt}\right] + c e^{wt})
which leads us to
(e^{wt}) = 0.)
This tells us the characteristic equation is

When we find the roots to this equation it tells us that we have one solution containing

and another solution containing

, i.e., we have one solution
 = C_1 e^{w_1t})
and a second solution

However, since both these are solutions to the differential equation we know that a linear combination of the two is also a solution to the differential equation, and thus we obtain the general solution
 = x_1(t) + x_2(t) = C_1 e^{w_1t} + C_2e^{w_2t}.<br />
)
I really hope I finally answered your question. I suppose after all this you will probably understand the problem more thoroughly.