ok, as far as finding derivatives are concerned, you need to use the second fundamental theorem of calculus (do you know what this is?) to find the first, and just differentiate the resulting expression as you regularly would to find the second.
to find other features, you can integrate this via the method of partial fractions. note that
there is also a program you can use to sketch functions defined this way (i wonder if i can find it again? )... i am not sure how to do it in Maple, but i suppose using the normal "plot" command would work.
Found it: ah, here it is. you can use it to check your work