Run the simulation model for Hammondsport Savings Bank’s single ATM machine with the following assumptions:
- Interarrival time between two customers is a uniform probability distribution between 0 to 4 minutes and
- Customer service time is a normal distribution with the mean = 4 minutes, standard deviation of 0.45 minutes. Write a formal report with a table of contents, introduction of the problem with, method used with assumptions, detail calculation (grab the resultant excel table and include it in your MS Word document,) use the last 150 rows to calculate the average waiting time.
Your conclusions should include:
(1) Whether the requirement that the average waiting time should be not be greater than 1 minute is met.
(2) If it is met, show under what situations the requirement will not be met; or
(3) if it is not met, suggest what can be done to improve.
Note: Quantify case (2) or case (3) (in other words, you need to show two excel tables