A shop opens at 9am and shuts at 5pm. While the shop is open customers arrive as a Poisson process of rate 20 per hour.
a) Calculate the following probabilities:
i) P(no customers enter the shop before 9:03am) I am confused whether to convert the hours to minutes or not but this is what i have tried. P(X(1/3)=0)=P(X(1/3)-X(0)=0)= 
ii) P(exactly 20 customers enter the shop between 2pm and 3pm)
I can work this out if know how to write the above in the form P(X(s+t)=k) etc..
iii) P(exactly 20 customers enter the shop before 11am given that 150 customers
enter during the whole day)
I can work this out if know how to write the above in the form P(X(s+t)=k) etc..
Thanks for any help.