In a hardware store you must first go to server 1 to get your goods and then to server 2 to pay for them. Suppose that the times for the times for the two activities are exponentially distributed with means 6 min and 3 min. Compute the average amount of time it takes Bob to get his goods and pay if when he comes in there is a customer named Al with server 1 and no one at server 2.


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